Five Point Living is committed to protecting and respecting your privacy

The type of personal information we collect

We currently collect and process the following
information:

• Personal identifiers, contacts, and characteristics (for example, name and contact details)
• Financial information (for example earnings and current rental payments)
• Employer information (for example employment information)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To carry out our obligations arising from any contracts entered, between you and us and to provide you with the information, products, and services that you request from us
• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
• To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you
• To notify you about changes to our service
• To ensure that content from our site is presented in the most effective manner for you and for your computer

We also receive personal information indirectly. We will use this information:

• To allow you to participate in interactive features of our service, when you choose to do so
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them

We use the information that you have given us to:
• To allow you to participate in interactive features of our service, when you choose to do so
• Process your tenancy application/contractual agreement.

We may share this information with credit referencing agencies, government bodies, employers, and previous landlords.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You can remove your consent at any time. You can do this by contacting [email protected]
2. We have a contractual obligation.
3. We have a legal obligation.
4. We have a legitimate interest.

How we store your personal information

We keep your information for 6 years from the end of the tenancy. We will then dispose your securely.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at via the contact page if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via the contact us page.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk